In case you find your Amazon fire stick not connecting to the internet or you find some troubles while fire stick connecting it to Wi-Fi, you can opt for the solutions that have been mentioned below in this blog. Let’s get started.
Check your server details
In case you are seeing an error in your Wi-Fi password or getting issues in entering that password, remember that:
- Passwords are always case-sensitive.
- The Wi-Fi password should not be same as the Amazon account’s password.
- Ensure to enter special characters and numbers accurately so you don’t face any trouble while entering your password.
Check your Fire Stick internet connection
You may have issues with your fire tv internet connection as well. The Fire TV device boasts the network status tool for helping you diagnose your connection issues and know how to solve them.
In order to utilize this tool, choose Settings and next, Network option from the Fire TV menu, and finally, tap Play/Pause button on your remote. Then this tool ensures that the device is connected to the chosen network. Having an active internet connection. It explains every connection issue, with suggested solution steps to be tried. If this process doesn’t work, contact your ISP (Internet Service Provider) for further info or Amazon fire stick support.
Check the setup of your Fire Stick device
Move your router, fire TV device or modem away from any physical object that can block the Wi-Fi signal, particularly home entertainment centers or enclosed cabinets. To prevent this intrusion, move the device away from any type of electronic device.
You are suggested to use the HDMI adapter or extender incorporated with the Fire TV Stick. It optimizes the device’s physical location and enhances Wi-Fi connectivity in case you find your Amazon Fire Stick not connecting to Wi-Fi. Ensure using this adapter incorporated into your device for the utmost functionality. For more information contact Fire Stick customer service for instant help.
Amazon Fire Stick home is currently unavailable we are currently unable to contact our servers
Amazon Fire Stick Not Connecting To the Wifi
A media streaming device at core, Amazon Fire TV Stick (more commonly known as Fire Stick) is a USB like streaming box, which connects to your television and delivers high definition television via the internet. You can enjoy a number of movies, films, TV series and music through various services like Netflix, HBO NOW, Amazon Prime, etc.
Amazon fire stick keeps losing internet connection
The device is made for top of the line user experience. It enables you to swap between your favorite applications and allows you to use the smaller TV for other programs. You can also use the mirror option to use the device via your phones and tablets.
However, sometimes you may encounter issues with the device. These errors occur when there are some important update pending, system blocks or power fails. The Amazon Fire Stick is an internet based service and may face some service issues from time to time. If you are having a “we are currently unable to contact our servers” issue, here is what you need to do.
Restore Fire TV
In case you are using Fire TV Media Center, you can try restoring Fire TV to its default settings in order to resolve the issue. Here is how you can restore your Fire TV Stick back to default settings.
- Navigate to Fire TV application settings.
- Select Fire TV.
- Select clear all data displayed.
- Let the application be restored to its original settings by launching.
Once you successfully complete restoring the device back to default settings, it will resolve your problems with the Fire TV stick. However, don’t forget to secure your Fire TV with virtual private networks (VPV). This will allow you to download files without any network interference.
If the problem persists, you can resolve the problem by running a factory reset. Although, first you should go and check the available storage. Low storage space is usually the top reason why the Fire Stick acts out. Here is what you need to do.
- Go to Fire TV settings
- Select storage
(If the storage space is running low, restore the device back to factory settings)
- Navigate to Fire TV settings
- Select or click a button displaying, ‘restore to factory defaults’
- Click reset button
Once the Fire TV Stick is successfully reset and reboot back to factory settings, you will have to setup the device all over again. Factory reset removes all user information including preferences, application data and accounts.
Amazon Fire Stick not connecting to Wi-Fi?
Wireless connection is the lifeline of your Amazon Fire Stick. The Fire Stick device uses the internet to stream videos and music over the internet via various services. Most of these services are subscription-based. You pay to enjoy the content on their platform. For that, you need to connect your Fire Stick to the Wi-Fi. But often users face trouble connecting their Fire Stick to the Wi-Fi. Here is the common reason why that happens.
Usually, the wireless router causes some errors that prevent the Amazon Fire Stick from connecting to the Wi-Fi. It has been noted that some users have wireless router incompatible with their Fire TV Stick. Routers these days have a dual-band frequency of 2.4 to 5.0 GHz. The Fire TV Stick does not support any other bandwidth.
In case your router work in the compatibility bandwidth range, but you still cannot connect to your Wi-Fi, there is a possibility that your router configurations are incorrect. There is also a possibility that the SSID for the bands is same, network security type is wrong or dos protection is on.
The connection can also fail if you are entering the wrong password. All wireless connections can be protected by setting up passwords. When you are tying the password, make sure you are not entering it wrong. The password box is case sensitive.
Outdated software version
If that is not that case, but you still cannot connect your device to the wireless network, there is a possibility that the device software is outdated. Developers these days release updates to the devices every now and then. If your device is outdated, you need to update the device to avoid any issues connecting the Fire stick device to the wireless network.
Wrong Amazon account
You may also face some issues with the device if you are using a different Amazon account to set up the Fire TV Stick. If you are having trouble connecting the fire stick device to the internet, checks to see which account you have used the set up the Amazon Fire TV Stick.
You also need to check your account settings. You won’t be able to connect to the wireless network if your language and location settings are incorrect.
Now that you know the reasons why these issues occur, here are things you can do to resolve the issue.
If you cannot connect your Amazon Fire TV Stick, you first need to make sure there are no issues with the router. The Router is usually the troublemaker. To configure the router,
- Open browser
- Paste Login IP into URL bar and enter
- Enter username and password
Note: The admin panel for the router may be different for every user.
- Go to admin dashboard
- Click on wireless setting
- Rename both 2.4 GHz and 5.0 GHzthe bands
- Setup different names for both SSID
- Change channel value (The value for the 2.4 GHz band can be anywhere between 1 and 11 and for 5.0 GHz band it can be around 36-48 or 149-165 based on the manufacturer and location.
- Change network security type to WPA2
- Enable “disable port scan and dos protection” under the WAN setup
- Go to “Advanced router setup/settings”
- Disable IPV6 option
- Create a guest account
- Save all the setting
- Close router panel
- Repeat set-up Some more tips
If you still cannot connect to the wireless network, here are some things you can try:
Reset the router by pressing the reset button. Set up the router all over again and try connecting the device.
A lot of networks can interfere in the connection. If there are a lot of electromagnetic devices around your Wi-Fi or Fire Stick, Eliminate or at least minimize the network congestion.
Check that the network speed is as per the Fire Stick requirements.
Forget the network from settings and connect the device all over again.
Rotating your device can dramatically affect the signals; turn your TV or router 45 or 90 degrees.
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