DIY Guide to Fix 10 Most Common Tech Support Issues
Whether you are handling an old system or the latest gaming PC, troubleshooting tech glitches is a part of daily life. Let’s discuss 10 common technical support issues and possible solutions in brief:
1. Log in issue
This is a common technical support problem which can be both minor (Caps Lock is on) and major (User’s account has been suspended due to playing a game all day).
2. Blue Screen of Death
Maximum users don’t really bother reading what is on the unpopular BSOD, so you can possibly ask them for reading it to you prior to telling them for rebooting. A BSOD section on the tech services portal can reassure users and spare you time invested in telling people for rebooting their PCs.
3. Files deleting accidentally
Sometimes people accidentally deletes a file which goes into the recycle bin. But it’s not gone forever. You can opt for the restore option to get your files back.
4. The PC is very slow
Some people open many windows at once which make the windows slow down. They should not open more than 16 windows to keep the speed normal.
5. PC shuts down without any reason
Some people don’t understand why their PCs get overheated and shuts down for no reason. Well, dusts can build up on the PC cooling fans which needs to be cleared of periodically to prevent this shut down issue.
6. The printer doesn’t work
Sometimes the printer doesn’t turn on and if you are experiencing the same, you obviously need to get tech services right away.
7. The PC is creating grinding noise
Some hard drives are made for creating noise while a spindle heads go back or gets stuck. If you inform about this issue to the tech support team, they will recommend you to stop using the device until the issue is not diagnosed or solved.
8. The internet is slow
Viruses or spyware can make the internet services slow. You need to visit the authenticated sites. Still if you experience slow internet services, use an antivirus or inform your ISP to solve your bandwidth problem.
9. The wireless router is not connecting to the internet
When overloaded routers occur, you will require your end user for checking whether the wireless router is connected safely. Walk end users via the procedure of connecting to the modem, connecting to the router and connecting to the website of the ISP.
10. The PC won’t identify your USB device
If this occurs, you need to try the device in another USB port. You may also check to see whether your PC is identifying other USB devices, or whether your USB device functions on somebody else’s PC prior to resorting to more detailed troubleshooting procedures.
Selecting the appropriate technical tools can reduce the effect of these problems, both on the technicians and users. Users want to know how they can solve the problems on their own whereas technicians need to concentrate on trickier service requests where their skills are the worthiest.